Wall Decals Help Index
FAQ
Background Color of the Wall Decal
  Our Wall Decals are intricately cut followed by the removal of the negative space.  There is no background on our Wall Decals, leaving YOUR wall surface/color to serve as the background.  We send you the cut design in the color, size and orientation that you selected.  Our Wall Decals offer a clean, professional, mural-like appearance.
Car Decal FAQs
  iDecal Car Decals should be installed onto a clean, dry car during moderate temperature conditions.  Exposure overtime to weather elements and car washes may damage the car decal.  iDecal cannot be held responsible for these damages, misapplication, substrate adhering issues or damages caused to the car during installation.

Two decals are included with each order, one for each side of the vehicle.
Color Samples & Test Vinyl
  Color Samples

We have matched each of our 34 vinyl colors to Pantone colors.  Please scroll down below the online COLOR CHART  to view our corresponding Pantone colors. 

Vinyl Wall Decals Samples

We have VINYL SAMPLES available on our website for customers who would like to test and/or practice with installing Wall Decal vinyl prior to purchasing.  If your substrate surface is greater than that of an orange skin, or you are new to the decal installation process, we highly encourage the purchase of a test sample kit.  Wall Decals are simply large machine cut vinyl that adhere to any clean, smooth, oil-free surface.  iDecal cannot be held responsible for misapplication, substrate adhering issues or damages caused during installation.
Color, Size and Orientation Options
  We have help buttonswithin each product page to assist customers with Size, Color and Orientation. Please notice that when you are within the product page of your selected wall decal, you will be asked to "Customize your Product" by selecting the Size, Color and Orientation. Next to each of those selections are the buttons for your convenience.  Please click those for more help and example pictures.

Can I order a smaller size wall decal than what is offered online?

Each of our Wall Decal designs are offered in specific sizes to ensure quality and precision of the intricate vinyl cuts. Any smaller and the quality of the design would be compromised. Our vinyl can be cut with household scissors so you can always crop/cut the design as needed to fit your space.
Custom Wall Decals
  If you cannot find the perfect WALLTAT for your project, our team will gladly create one for you from the artwork that you supply us!  Simply email us at admin@idecals.co and include the following info and attachments:

Overall size specifications (W x H)
Color selections from our color chart or specify 'full color'
Orientation (As-Is or Reverse)
Quantity needed of each design or size.
*Your files in Illustrator (.ai), Photoshop (.eps) or PDF file.

Any additional info we may need to provide you with an accurate quote.  

Pricing is based on sizing and complexity of design.  Custom orders are final sales.

*If you do not have access to .ai or.eps files for your custom request, we will accept jpeg or PDF files for quoting purposes.  If we have to redraw your image from a low resolution file, this will incur graphics fees in addition to the file set up fee and product cost.

Art Creation Assistance - Although we have dozens of talented graphics designers working up our creations from around the world, we do not staff them on a daily basis.  If you have a design in mind that you cannot find artwork for and would like our assistance in designing it for you, please email us with a concept image similar to what you have in mind and include a description of size, quantity and color.  We will take your image and/or font and quote the cost including graphics fees in addition to the file set up fee and product cost.  Once you approve the quote, we will mock up a design for your approval.
Dimensions & Measuring
  In order for us to maintain a consistent unit of measure for all of our Wall Decals, we have dimensioned each WALLTAT design in the exact layout in which they are presented online. The dimensions we have posted all elements within the design and all spacing in between.  For designs incorporating more than one element, customers can decide on how to space each element once they receive them, simply by cutting them out with household scissors and placing them where they work best. You can mimic our presentation, or place each element however and where ever you choose.

We have help buttons within each product page to assist customers with Size, Color and Orientation. Please notice that when you are within the product page of your selected wall decal, you will be asked to "Customize your Product" by selecting the Size, Color and Orientation. Next to each of those selections are the buttons for your convenience. Please click those for more help and example pictures.

Can I order a smaller size wall decal than what is offered online?

Each of our Wall Decal designs are offered in specific sizes to ensure quality and precision of the intricate vinyl cuts.  Any smaller and the quality of the design would be compromised.  Our vinyl can be cut with household scissors so you can always crop/cut the design as needed to fit your space.
Lead Time & Shipping Contents
  Order Status

We offer our customers the freedom to create their own Wall Decal from a selection of 550+ Designs, 34 Colors, 5 Sizes and an Orientation option. It is not feasible (or eco-friendly) for us to stock the hundreds of thousands of combinations that are available. We are a custom made-to-order company and we make them as ordered. We require 3-5 business days from the order date to create and inspect each order before shipping. If we can ship sooner, we most certainly will! These are a combination of machine and hand made products that take time and care. Once your order is completed and inspected, you will receive an email with a link to your tracking information via the "My Account" section of the iDecal website.

Shipping Contents

With your WALLTAT you will be receiving a Packing Slip, Installation Instructions and squeegee.
Removing Wall Decals
  Removing your Wall Decal
We use a High-Quality, Matt Finish, with Removable Vinyl adhesive. To remove the Wall Decal, simply lift up an edge (fingernails work best) and slowly peel away from the surface. Our adhesive backed vinyl will not leave any residue behind.

One-Time-Use Wall Decals
Due to the intricate cuts of our Wall Decals, it is extremely difficult to salvage during the removal process and are considered a one-time-use Wall Decal product.
Vinyl Product Information
  Removable High Quality Vinyl
Matte Finish (gives painted look)
One-Time Use (Removable NOT Reusable)
3+ Years Lifespan
Background Color - None (your wall color serves as background)
Vinyl is color throughout (visible from both sides for glass installations)
Fire Rated: ASTM E 84-07 Class A
Wall Conditions & Textured Walls
  Where can I apply my Wall Decal and will it stick?

Almost anywhere that is smooth and oil-free!   Smooth drywall, ceilings, finely finished wood, laminates, polished sealed concrete,  smooth metal, exterior of glass shower enclosures, interior windows, flat panel doors, mirrors, fan blades, cabinetry, smooth tile, plastics, refrigerators, dishwashers, porcelain, etc.

TEXTURED SURFACES - If you are applying your Wall Decal to any texture greater than an orange skin (standard drywall finish), we do not recommend this product.  Surface stippling or imperfections caused by faux finished paint applications will not allow the iDecal products to adhere or remove properly.  Dry, smooth primed and painted surfaces with Eggshell Finish paint are recommended.  iDecal products will not adhere to oil painted walls, oil stained wood furnishings or furnishings cleaned with oil based cleaners.  New paint must be dry for two weeks prior to installation.  iDecal does not guarantee the success of iDecal products directly exposed to moisture/steam and does not recommend products for exterior use with exception to Car Decals*.  iDecal cannot be held responsible for misapplication, substrate adhering issues or damages caused during installation.  Wall Decals will not adhere to wet or moist surfaces.

We have Vinyl Samples available on our website for customers who would like to test and/or practice with installing.

* iDecal Car Decals should be installed onto a clean, dry car during moderate temperature conditions.  Exposure overtime to weather elements and car washes may damage the car decal.  iDecal cannot be held responsible for these damages, misapplication, substrate adhering issues or damages caused to the car during installation.
Wall Decals FAQs
  Vinyl Lifespan
The lifespan of an iDecal is 3+ years, depending on the surface material it was applied to and weather conditions in your area. iDecal products placed in direct sun, or areas with moisture/steam (not recommended) may compromise the adhesive.

2-Sided Vinyl Coloring
All of our color vinyl is opaque and has the same level of color on both sides. The color you see on the front is the same color on the adhesive side. It allows the color to be consistent on both the interior and exterior views of the decal when applied to glass.. It is recommended that you install Wall Decals on the interior side of windows and doors to maximize the lifespan of the decal.

Paper Backing & Plastic Coating
Our DIY Wall Decals are adhered to a wax paper backing and covered with a plastic clear coat that is used as both a protective layer and as and installation tool. We encourage customers to recycle the paper backing and plastic clear coat after installation is complete.
Wall Decals to Wall Stickers Comparison
  iDecal only sells Wall Decals, which are very different than Wall Stickers.  Wall Decals are made with color vinyl that is intricately cut on a machine and all negative areas of the design are removed (by hand), leaving only the design itself to be installed.  Wall Sticker designs are printed on clear vinyl that are only cut around the perimeter.  This leaves a visible clear background in between the design elements that holds the sticker together.  Wall Decals do not have this clear background which allows your wall color to serve as the background giving a clean, professional mural-like effect.  For this reason, Wall Decals are not reusable, they are too intricate to try and salvage when removed from the wall or surface.  Since Wall Stickers have a clear background, most are reusable but they will not offer a clear appearance to the background wall surface.
Wall Decals from iDecals.co- Terms and Conditions
  Return Policy 
We are confident that you will absolutely love our Wall Decal products but in the event that we sent you the incorrect product, (i.e wrong product, size or color) please send an email within 7 days of receiving your product to admin@iDecals.co with your name, invoice number and order issue. After confirmation of the issue, you may return the product for a full refund. Please be sure that the item you are returning has not been used or tampered with. This will ensure proper and timely refund to your account. 

Please note: iDecal cannot be held responsible for misapplication or damages caused during installation. If you are not comfortable installing, please contact a qualified wallpaper hanger or painter for assistance. iDecal offers customizable and non-customizable designs. For the customizable products, customers have the ability to select from hundreds of product styles, 34 color options and 5 sizes for the ultimate decorating experience. Due to the highly customizable nature of these iDecal products, we do not accept returns or issue refunds for products that were successfully shipped to you in the correct product style, color and size specifications. These sales are final and may not be returned or exchanged. 

Upon receipt of your email explaining the nature of your issue, we will review your order and respond with return instructions and send you a return shipment label if necessary. Please advise whether you would like the correct order, or a refund. We can either send you the correct order at no additional cost or process your refund after receiving the incorrect WALLTAT in its original packaging and properly sealed. 

iDecal reserves the right to decline refund if the wall decal product is not in perfect condition. If we receive the product damaged, you will receive an email from us explaining the reason of declined return, and the product will be returned to you. iDecal offers no shipping and handling credit on returned merchandise unless you have received the incorrect product. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

You should expect to receive your refund within four weeks of iDecal receiving your return, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, processing time of your return once we receive it (3 to 5 business days), and processing time of your bank to our refund request (5 to 10 business days). Please contact customer service at (888)-925-5828 for more information on returning an item. 

Send your approved return to: 
Returns for iDecal 
6 S. Laflin Street 
Suite 706 
Chicago, IL 60607 

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